Shipping and Returns - Chester Creek Technologies

Shipping:

Free Shipping

When offered, Free Shipping applies only to the specific product for which it is offered when purchased alone and delivered in the contiguous 48 United States and is Ground shipping via UPS Ground or USPS Priority Mail, which ever is least expensive.  You may choose other shipping options for your order but full shipping charges will apply without discount.

All in-stock items are usually shipped within 24 hours, providing credit card, shipping and contact information is correct as provided. Orders placed after 2 p.m. Friday (CST) will ship the following Monday. If an item is out of stock, we will contact you, either by email or by phone to let you know. That is why it is imperative that you provide correct contact information. Thank you.

Holiday shipping schedules:

US Postal Service

Holiday Dates for Military Mail

Calculated for December 25, 2011

Holiday Dates for Domestic Mail

Calculated for December 25, 2011

* Some Express Mail destinations may have extended service commitments.

Holiday Dates for International Mail

Calculated for December 25, 2011

*GXG Notes:

1. Cutoff date does not take into account time needed for customs clearance.
2. Should allocate extra transit day(s) for delivery outside major cities.
3. Last date to ship to Afghanistan is December 19. Last date to ship to Iraq is December 16. GXG does not deliver to APO and FPO addresses.

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UPS

If you would like to know the last day to ship in time to get it there by Christmas, there is no good answer other than ship as early as possible.  Here is a post from UPS's website on the issue:

"the best way to do this is to use our calculate time and cost shipping tool. You can find it here: ups.com/ctc Because our guarantee for some services is suspended for the holiday period, we would recommend that your customers be made aware of that and order/ship as far in advance as they can.
Another helpful way to track GROUND package delivery time is to create a personalized map based on your ZIP from this page: http://www.ups.com/maps (SEE OUR MAP BELOW. Your order will be shipped from Duluth, MN 55802)
Needless to say, we will do our best to keep to our regular delivery commitments. "

2011 year-end

holiday schedule

Christmas

Thursday, Dec. 22

Normal pickup and delivery service for air, international and ground packages. UPS Next Day Air packages picked up today will be delivered Friday, Dec. 23. UPS 2nd Day Air packages picked up today will be delivered Tuesday, Dec. 27 (except for those processed today and labeled for delivery on Saturday, Dec. 24).
 

Friday, Dec. 23

Normal pickup and delivery service for air, international and ground packages. UPS Next Day Air packages picked up today will be delivered Tuesday, Dec. 27 (except those processed today and labeled for delivery on Saturday, Dec. 24). UPS 2nd Day Air packages picked up today will be delivered Wednesday, Dec. 28. Prearrange pickup today for air and international packages being shipped on Saturday, Dec. 24.
 

Saturday, Dec. 24,

Christmas Eve

Delivery of UPS Worldwide Express, UPS Next Day Air and UPS 2nd Day Air packages processed and labeled for Saturday Delivery. Pickup service provided for air and international packages if prearranged by Friday, Dec. 23, or via UPS On-Call Pickup service.
 

Sunday, Dec. 25,

Monday, Dec. 26,

Christmas holidays

No UPS pickup or delivery service.  (UPS Express Critical service is available for urgent packages. Call 1-800-714-8779 or visit upsexpresscritical.com.)

 

New Year’s

Friday, Dec. 30

Normal pickup and delivery service for air, international and ground picked up today will be delivered Tuesday, Jan. 3 (except those processed today and labeled for delivery on Saturday, Dec. 31). UPS 2nd Day Air packages picked up today will be delivered Wednesday, Jan. 4. Prearrange pickup today for air and international packages being shipped on Saturday, Dec. 31.

Saturday, Dec. 31,

New Year’s Eve

Delivery of UPS Worldwide Express, UPS Next Day Air and UPS 2nd Day Air packages processed and labeled for Saturday Delivery. Pickup service provided for air and international packages if prearranged by Friday, Dec. 30, or via UPS On-Call Pickup service.

Sunday, Jan. 1, 2012,

Monday, Jan. 2,

New Year’s holidays

No UPS pickup or delivery service.

(UPS Express Critical service is available for urgent packages. Call 1-800-714-8779 or visit upsexpresscritical.com.)
 

References to “UPS air and international packages” in the schedule above include the following UPS service options: UPS Next Day Air® Early A.M.,® UPS Next Day Air,® UPS Next Day Air Saver,® UPS 2nd Day Air A.M.,® UPS 2nd Day Air,® UPS Worldwide Express Plus,® UPS Worldwide Express,® UPS Worldwide Saver® and UPS Worldwide Expedited.® Time-in-transit notes: On UPS holidays – Nov. 24, Dec. 26 and Jan. 2 – there is no movement of any packages tendered to UPS. Also, Nov. 25 is considered for the purpose of the UPS Service Guarantee as a transit day for “UPS air and international packages” only.
 

Peak-season service guarantees: Commitment times for air and international shipments delivered within the United States will be extended by 90 minutes on the following days: Nov. 25, Dec. 19-24 and Dec. 31. UPS air and international shipments picked up or delivered in the United States are guaranteed throughout the holiday season. The guarantee is suspended for UPS Ground and UPS Standard packages picked up or scheduled for delivery between Dec. 12 and Dec. 24. For further details, visit ups.com for UPS Tariff/Terms and Conditions of Service.

UPS Ground Business Days In Transit Map From Duluth, MN
(NOT Guaranteed!!  Only Express Services are Guaranteed by Date.)

International and Canada:

There may be customs fees and a variety of taxes due upon delivery. These fees and taxes are not added to your purchase at the time of purchase. You are responsible for paying them. If you refuse delivery, we will refund the price of the products ordered. Shipping costs are not refundable. If you are unsure or would like more information about these fees and taxes, please contact your nearest customs office.

Returns and Refunds:

At Chester Creek Technologies your complete satisfaction is our goal. If for any reason you are not satisfied with a product you have purchased on our Web site, you may return it within 30 days of the date on your packing list for a full refund or exchange.

To make a return, please contact us at: sales at chestercreek.com or call (218) 722-1837 within 30 days of the date on your shipping label prior to returning your item(s).

All returns must be sent to Chester Creek Technologies in original packaging and include all parts and/or components. Returns must be shipped prepaid. Opened software cannot be returned or exchanged.